Frequently Asked Questions
Everything you need to know about our premium fashion collections.
How do I determine the correct size for my order?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific garment measurements.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimate apparel and earrings are final sale.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Koren Publishers garments?
Each item features a specific care label. To maintain the longevity of our high-quality fabrics, we recommend cold water washing and air drying whenever possible, or professional dry cleaning for tailored pieces.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.